Shipping & Returns

Shipping

All orders ship from Phoenix, Arizona to U.S. addresses. Ready-to-ship items — MicroKeychains, MicroMagnets, MicroPins and MicroCharms — are dispatched within 1–3 business days. Shop orders ship at standard rates: shipping cost is calculated automatically at checkout based on your order and delivery address — you'll see the exact amount before you pay.

Free shipping on custom orders. Custom orders (Flexible Patches, Flexible Badges, Challenge Coins, and custom-designed MicroKeychains, MicroMagnets, MicroPins and MicroCharms) ship free. Free shipping does not apply to ready-to-ship items bought from the shop.

Flexible Patches, Flexible Badges and Challenge Coins are custom order only. We do not stock them — each one is made to order from your artwork, so they ship on the custom order timeline below rather than the 1–3 day ready-to-ship window.

Custom and bulk orders are made to order and ship after your design is approved and produced. Typical turnaround is currently about 1 week after approval; we confirm a timeline on your invoice.

Returns & Refunds

Ready-to-ship items: Unused items may be returned within 30 days of delivery for a refund or exchange. Items must be in original, unused condition.

Defective or damaged in transit: If anything arrives flawed or damaged, we'll replace or refund it — just reach out with a photo and we'll make it right.

Custom orders: Because custom pieces are made to order from your artwork, custom items and the one-time design fee ($25, or $35 for challenge coins) are non-refundable. If there's a production defect, we'll always correct it.

Flexible Badges and badge replicas: These are cut and printed to your specific badge, so they are non-refundable once produced. Two things decide whether a badge comes out right, and both come from you: the badge number you type on the quote form, and the dimensions you give us — every Flexible Badge Replica is made true to size, so both are required. We build from what you send, so please check both before you approve your proof. If we make an error against your approved proof, we remake it at no cost.

To start a return or report an issue, contact us — we usually reply within one business day.

Made in Phoenix, Arizona · USA Made · Active Law Enforcement Owned