Refund policy
Last updated: June 2026
DEFECTIVE OR DAMAGED ITEMS
We stand behind our craftsmanship. If your MicroPatch arrives defective, damaged, or not as described, email OfficialMicroPatches@gmail.com within 60 days of receipt with your order number and photos of the issue. We'll replace the item free of charge or issue a refund.
IN-STOCK MICROKEYCHAIN RETURNS
In-stock MicroKeychain orders may be returned for a refund within 30 days of delivery, provided the item is unused and in its original condition. To start a return, email us with your order number. The customer is responsible for return shipping unless the item was defective.
Refunds are processed to the original payment method within 5–10 business days of the returned item being received.
CUSTOM ORDERS
Because every custom MicroPatch (MicroKeychains, MicroMagnets, MicroCharms, MicroPins) is made to your specifications:
• The $25 one-time design fee is non-refundable once design work begins.
• Custom items are not eligible for returns unless they arrive defective or do not match the approved digital proof.
• If a custom item is defective or doesn't match the approved proof, we will remake it at no cost. Reach out within 30 days of delivery.
You will always receive a digital proof to approve before we print.
ORDER CANCELLATIONS
In-stock orders can be cancelled before they ship — usually within 24 hours of placing the order. Custom orders can be cancelled before design work begins; once we've started design, the $25 design fee is non-refundable but you will not be charged for unproduced items.
WRONG ITEM RECEIVED
If you received the wrong item, email us within 14 days and we'll arrange a free replacement and return shipping label.
NOT ELIGIBLE FOR REFUND
• Items damaged through normal wear or misuse
• Items returned more than 30 days after delivery (in-stock) or 60 days (defective)
• The $25 design fee on custom orders, once design work has begun
HOW TO REQUEST A REFUND OR REPLACEMENT
Email OfficialMicroPatches@gmail.com with your Shopify order number and a brief description of the issue. Photos help us resolve things faster. We'll respond within one business day.