Privacy Policy.

MicroPatches ("we", "us", "our") operates officialmicropatches.com. This policy explains how we collect, use, and protect your information when you visit or place an order with us. By using the site, you agree to the terms below.

Information we collect

We collect information you provide directly to us and information collected automatically when you visit the site.

Information you provide

• Contact info: name, email, phone number, agency or department name
• Order info: shipping and billing addresses, payment details (processed securely by Shopify — we never see full card numbers)
• Custom order info: patch images, product type, quantity, and any notes you submit through the custom order form
• Messages: anything you write to us through forms or email

Information collected automatically

• Device, browser, and operating system information
• IP address and approximate location
• Pages viewed, time on site, referring URLs
• Cookies and similar technologies (see below)

How we use it

• To process and fulfill your orders, including custom orders
• To communicate with you about your order, design proofs, and shipping
• To respond to inquiries sent through forms or email
• To improve our products, site, and customer service
• To detect, prevent, and address fraud or technical issues
• To comply with legal obligations

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the business, including:

• Shopify — our ecommerce platform; handles checkout, payments, orders, and customer accounts
• Payment processors integrated with Shopify (Shop Pay, credit-card processors, etc.)
• Shipping carriers (e.g., USPS) for order delivery
• Email providers for order and shipping notifications
• Analytics providers (e.g., Google Analytics, if enabled) for aggregate site usage

We may also disclose information if required by law, subpoena, or to protect the rights, property, or safety of MicroPatches, our customers, or others.

Cookies

We use cookies and similar technologies to operate the site, maintain your cart, and analyze usage. You can disable cookies in your browser, but some site features (like the cart) may not work properly.

Data retention

We retain order and customer records for as long as needed to fulfill your order, provide support, and comply with legal requirements (including tax and accounting). Custom order submissions and uploaded patch images are retained while your project is active and for a reasonable period afterward.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to opt out of certain processing. Email OfficialMicroPatches@gmail.com with the subject line "Privacy Request" and we'll respond within 30 days.

California residents have specific rights under the CCPA. EU and UK residents have rights under the GDPR and UK GDPR. We honor those rights for the data we control.

Children's privacy

The site is not directed to children under 13, and we do not knowingly collect information from them. If we learn we have collected information from a child under 13, we will delete it.

Security

Payment processing and customer accounts are managed by Shopify, which uses industry-standard encryption and is PCI-DSS compliant. We take reasonable measures to protect any data we hold, but no online service is 100% secure.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above will reflect any changes. Material changes will be highlighted on the site.

Contact

Questions about this policy? Email OfficialMicroPatches@gmail.com.